STRATEGIC FRAMEWORK OF HUMAN RESOURCES DEVELOPMENT TO INCREASE PERFORMANCE FOR INTERNAL CUSTOMERS (Study at vocational high school in West Java)

Tatan Jaka Tresnajaya, Tia Novianty

Abstract


Abstract-Services to internal customers have not been a focus of attention in school. Services to internal customers are not the main priority. These conditions encourage the deficient optimal in vocational education services to external customers. The purpose of research is to identify the strategic framework in the development of human resources development to realize the performance of services for customers Internal. The research is using descriptive type survey. The results showed that teachers and staff received deficient attention. Based on the framework strategy which is owned by the primary focus is fulfill the internal customers need through increased critical awareness and values fundamental individual value commitment to vocational education.

Keyword-internal customers, descriptive, performance of services


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References


Sallis E. (2005). Total Quality Management in Education. UK: Kogan Page

Bhasin.J dan Parrey.,A.,H (2012) quality interventions in hr Practices: a case of higher education. Journal of Strategic Human Resource Management. 1 (2) pp 45-53

Chang.,H.,H et al (2013). Conceptualising consumers’ word-of-mouth behaviour intention: evidence from a university education services in Malays


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