ASEAN Journal of Science and Engineering Education
The ASEAN Journal of Science and Engineering Education (AJSEE) (ISSN: e. 2775-6815 p. 2775-6793) accreditated SINTA 4 by DGHE (Ministry of Research, Technology and Higher Education, Republic of Indonesia) no 79/E/KPT/2023 on 11/05/2023 is an open access and peer-reviewed journal, published by Universitas Pendidikan Indonesia, which is a dissemination medium for research result from scientists, engineers, and educators in many fields of education. AJSEE is a three times issued on March, September, and December. Each issue consists of 5-10 articles/reviews. The editors welcome submissions of papers describing recent theoretical and experimental research related to: (1) Theoretical articles; (2) Empirical studies; (3) Practice-oriented papers; (4) Case studies; (5) Review of papers, books, and resources. AJSEE is an open-access, peer-reviewed premier journal in its field, in which it has been engaged with universities and institutions in more than 20 countries across the world, including Indonesia, Malaysia, Philippines, Algeria, Thailand, Japan, Pakistan, Nigeria, India, Iraq, Sweden, United States, Uzbekistan, Germany, Australia, Zimbabwe, Qatar, Cambodia, Russia Federation, and Brunei Darussalam.
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Clustering-Based Analysis of Public Complaint Patterns for Strengthening Digital Literacy and Educational Public Service Governance
This study aimed to analyze patterns of public complaints using a clustering approach to strengthen digital literacy and improve the governance of educational public services. The method applied was the K-Means algorithm implemented with data preprocessing, transformation, and evaluation of optimal clusters using the elbow technique. The results revealed three meaningful clusters of complaints characterized by category, region, and reporting period. These findings are important because they show differences in dominant patterns of complaints, which highlight variations in participation and responsiveness. The outcomes imply that policy adjustments should focus on improving response quality in highly active areas and expanding awareness and literacy efforts in low-participation regions. This study contributes to educational contexts by demonstrating how clustering can be used to analyze feedback for better service delivery, thereby enhancing inclusivity, transparency, and trust in digital governance.
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