Redesigning the User Interface of a Language Translation App to Enhance User Experience Using Design Thinking

Jaka Septiadi, Rizki Hikmawan, Jihan Nurhaliza, Azhar Nurulhaifa, Azzahra Salsabilla, Indy Hendiyani, Jasmine Nayla Hafiezh, Afifah Nayla Nurfadilah

Abstract


Language translation applications have become essential tools for supporting cross-language communication and are useful in daily and professional life. Naver Papago is a language translation mobile-based application that utilizes Artificial Intelligence technology. However, the application has a less intuitive interface, which limits users' ability to use its features effectively. The purpose of this study is to redesign the user interface of the Naver Papago mobile-based application to improve user experience. This study uses a Design Thinking approach that prioritizes user needs through five key stages: Empathize, Define, Ideate, Prototype, and Test. In the final stage, the prototype was evaluated by 13 respondents with a usability testing approach and using the Maze platform. Participants were asked to complete 10 representative tasks to assess the functionality and usability of the redesigned prototype. The Maze usability score reached 71%, placing it in the medium category.


Keywords


user interface; user experience; redesign; design thinking; artificial intelligence;

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References


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DOI: https://doi.org/10.17509/coelite.v4i2.85777

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