Practice-based community service through P3NKK internship at Telkom University Open Library
Abstract
Program Penguatan Profesional Kepustakaan Non Kependidikan (P3KNK) is a practice-based community service initiative that enhances students’ professional competencies through direct experience in an academic library. The program was conducted at Telkom University Open Library over 40 working days (November 18, 2024–January 24, 2025) and involved three students from the Library and Information Science study program. The program employed a structured rotation system across three service areas: circulation services (17 days), reference services (13 days), and library material processing (10 days). The methods included hands-on practice, participatory observation, guided discussions, and continuous mentoring by professional librarians. The results demonstrate that the students made tangible contributions to library operations, including processing 204 scholarly documents for e-proceedings, handling 51 library clearance letters, cataloging 83 e-books, and processing 61 donated collections. The program also significantly enhanced students’ technical skills (cataloging, classification, and library technologies) as well as soft skills (communication, problem-solving, and professionalism). In addition, six key operational challenges were identified, along with proposed solutions to improve service. Overall, the P3KNK program effectively bridges academic theory and professional librarianship practice.
Abstrak
Program Penguatan Profesional Kepustakaan Non Kependidikan (P3KNK) merupakan kegiatan pengabdian berbasis praktik yang bertujuan memperkuat kompetensi profesional mahasiswa kepustakawanan melalui pengalaman kerja langsung di perpustakaan perguruan tinggi. Program ini dilaksanakan di Telkom University Open Library selama 40 hari kerja (18 November 2024–24 Januari 2025) dengan melibatkan tiga mahasiswa Program Studi Perpustakaan dan Sains Informasi. Pelaksanaan program menggunakan sistem rotasi terstruktur pada tiga area layanan, yaitu layanan sirkulasi (17 hari), layanan referensi (13 hari), dan pengolahan bahan pustaka (10 hari), dengan metode praktik langsung, observasi partisipatif, diskusi terpandu, dan pendampingan pustakawan. Hasil pengabdian menunjukkan kontribusi nyata mahasiswa terhadap operasional perpustakaan, antara lain pengolahan 204 dokumen e-prosiding, pelayanan 51 Surat Bebas Kewajiban Perpustakaan, katalogisasi 83 e-book, dan pengolahan 61 koleksi sumbangan. Program ini juga meningkatkan kompetensi teknis (katalogisasi, klasifikasi, dan pemanfaatan teknologi perpustakaan) serta kompetensi non-teknis (komunikasi, pemecahan masalah, dan profesionalisme). Selain itu, teridentifikasi enam permasalahan operasional utama beserta alternatif solusi sebagai bahan perbaikan layanan. Secara keseluruhan, P3KNK efektif menjembatani teori akademik dan praktik profesional kepustakawanan.
Kata Kunci: P3KNK; pengabdian berbasis praktik; perpustakaan perguruan tinggi; praktik profesional
Keywords
References
Abdullahi, A., Amao, M. A., Abubakar, U., & Ibrahim, M. M. (2024). Information literacy skills of librarians and service delivery in the 21st century: A comprehensive analysis. African Journal of Humanities and Contemporary Education Research, 15(1), 390-398.
Adyputri, N. N., Narsan, Z., & Palennari, M. (2025). Konseptualisasi pengembangan model pembelajaran CELL (Constructive, Experiential, Lifelong Learning) dalam konteks era digital. Didaktik: Jurnal Ilmiah PGSD STKIP Subang, 11(4), 326-346.
Alao, O. D., Ezihe, A. P., Amanze, R. C., Shade, O. K., & Adebayo, A. O. (2022). User-centered/user experience UC/UX design thinking approach for designing a university information management system. Ingénierie des Systèmes d'Information, 27(4), 577-590.
Ananthia, W., Sutisna, M. R., Halimah, L., & Hopiani, A. (2025). Analisis penerapan model work-based learning pada mahasiswa calon guru PAUD. Jurnal Mutiara Pendidikan, 5(1), 144-157.
Arwendria, A., & Oktavia, A. (2024). Design thinking dalam penelitian epistemologi perpustakaan dan sains informasi. Baca: Jurnal Dokumentasi dan Informasi, 45(2), 125-141.
Asari, F. L., Meimaharini, R. S., & Khotimah, T. (2025). Implementasi sistem perpustakaan berbasis web untuk meningkatkan efisiensi layanan peminjaman dan pengguna. Journal Bit-Tech, 7(3), 770-778.
Aydın Çolak, F., & Eroğlu, Ş. (2025). Challenges in ensuring metadata quality in institutional academic repositories: A qualitative study in Turkish research universities. The Electronic Library, 43(3), 387-404.
Balqis, A. N., & Puspita, M. (2023). Model knowledge management di Perpustakaan Universitas Informatika dan Bisnis Indonesia (UNIBI). In Search (Informatic, Science, Entrepreneur, Applied Art, Research, Humanism), 22(1), 42-56.
Bilderback, S. (2025). Work-based learning: A catalyst for leadership, organizational development and economic growth in Tennessee. Journal of Health Organization and Management. 39(6), 1031-1047.
Chen, C. C., Wang, N. C., Tang, K. Y., & Tu, Y. F. (2022). Research issues of the top 100 cited articles on information literacy in higher education published from 2011 to 2020: A systematic review and co-citation network analysis. Australasian Journal of Educational Technology, 38(6), 34-52.
Cunha-Oliveira, T., Ioannidis, J. P., & Oliveira, P. J. (2024). Best practices for data management and sharing in experimental biomedical research. Physiological Reviews, 104(3), 1387-1408.
Downs, C., Mughal, F., Shah, U., & Ryder, M. (2024). Are undergraduate internships worth the effort? Time to reconceptualize work-based learning for building protean meta-competencies. Studies in Higher Education, 49(1), 84-97.
Goyal, H., & Saini, P. S. (2025). Enhancing professional competencies through LIS internships: A quantitative analysis of post-internship experiences. International Journal of Library Information Network and Knowledge, 10(2), 1-21.
Hamdani, F., Hayati, N., Purnomo, P., & Rifqi, F. B. (2023). Alumni engagement program sebagai upaya untuk meningkatkan kualitas akademik program studi ilmu perpustakaan. Shaut Al-Maktabah: Jurnal Perpustakaan, Arsip dan Dokumentasi, 15(1), 64-83.
Hanifa, S. N., Triwulan, A., Rajamuddin, R. A., Musytari, A. A., Ningsih, P. A., Nuraini, S., Trysnawati, A., Umar, T., & Abidin, S. (2024). Peran praktik kerja lapangan mahasiswa jurusan ilmu perpustakaan dalam pengelolaan informasi di Perpustakaan Bj. Habibie MAN 1 Kota Makassar. Jurnal Pengabdian Masyarakat Bangsa, 2(10), 4326-4332.
Hardianty, S., Muliardi, R., Maulinda, I., & Gunawan, N. (2024). Penguatan peran profesi pustakawan dalam meningkatkan literasi masyarakat. Jurnal Abdimas Bina Bangsa, 5(2), 1608-1617.
Ikwuanusi, N., Onunka, N., Owoade, N., & Uzoka, N. (2024). Revolutionizing library systems with advanced automation: A blueprint for efficiency in academic resource management. International Journal of Scholarly Research in Multidisciplinary Studies, 5(2), 019-040.
Jaya, I. N. S. (2024). Peran perpustakaan dalam meningkatkan literasi informasi bagi pemustaka. Media Sains Informasi dan Perpustakaan, 4(2), 70-80.
Kamariah, S. (2024). Strategi manajemen perpustakaan digital dalam meningkatkan akses informasi bagi mahasiswa perguruan tinggi. Al-Mujahadah: Islamic Education Journal, 1(2), 177-185.
Khusyaini, L. (2025). Analisis efektivitas program magang mahasiswa: Studi kasus di UPT Perpustakaan UIN Sulthan Thaha Saifuddin Jambi. Jurnal Baitul Hikmah, 17(1), 30-38.
Kiramang, K., & Rusanda, A. (2024). Integrasi literasi informasi dalam kurikulum: Pendekatan informed learning. Sipakatau: Jurnal Pendidikan dan Kebudayaan, 1(2), 55-69.
Leary, M. P., & Sherlock, L. A. (2020). Service‐learning or internship: A Mixed‐Methods evaluation of experiential learning pedagogies. Education Research International, 2020(1), 1-9.
Lemounes, N. E. D. (2024). Enhancing information retrieval through knowledge organization and metadata: A study of university libraries. Revue de Bibliothéconomie, 16(1), 66-78.
Lubis, R. A., & Nasution, M. I. P. (2025). Penerapan upaya pengolahan kualitas data untuk meningkatkan informasi yang konsisten. Socius: Jurnal Penelitian Ilmu-Ilmu Sosial, 2(2), 207-214.
Margareta, I. E. (2022). Revitalasi layanan sirkulasi perpustakaan perguruan tinggi. The Light: Journal of Librarianship and Information Science, 2(1), 35-42.
Meidina, H., Fadilla, N. P., & Atmadja, R. R. T. (2025). Strengthening and optimizing the functions of the library at SMKN 8 Bandung. Dedicated: Journal of Community Services (Pengabdian kepada Masyarakat), 3(1), 183-200.
Missouri, R., Alamin, Z., Sutriawan, S., Annafi, N., & Lukman, L. (2022). Kolaborasi bersama menuju pendidikan berkualitas: Pengalaman penerapan service learning di sekolah menengah atas. Taroa: Jurnal Pengabdian Masyarakat, 1(1), 60-70.
Mohod, A. G., Sangai, S. M., Tabassum, S., Jha, R. R., Jadhav, R., & Pagare, M. (2024). Predictive analytics for resource allocation and management in libraries. Library of Progress-Library Science, Information Technology and Computer, 44(1), 208-225.
Nwokike, O. (2022). Investigating the knowledge, attitudes, and practices of interns in the workplace. Journal of Vocational Education Studies, 5(2), 238-253.
Onunka, O., Onunka, T., Fawole, A. A., Adeleke, I. J., & Daraojimba, C. (2023). Library and information services in the digital age: Opportunities and challenges. Acta Informatica Malaysia, 7(1), 113-121.
Perez-Stable, M. A., Arnold, J. M., Guth, L. F., & Vander Meer, P. F. (2020). From service role to partnership: Faculty voices on collaboration with librarians. Portal: Libraries and the Academy, 20(1), 49-72.
Rabasa, T., & Abrizah, A. (2024). The academic librarians' empowerment and engagement as research partners: A qualitative study. Malaysian Journal of Library and Information Science, 29(1), 75-89.
Ranabahu, N., Almeida, S., & Kyriazis, E. (2020). University-led internships for innovative thinking: A theoretical framework. Education + Training, 62(3), 235-254.
Riza, F., & Chisbiyah, L. A. (2024). Komparasi model pembelajaran project-based learning dengan experiental learning pada pembelajaran kewirausahaan SMK. Briliant: Jurnal Riset dan Konseptual, 9(4), 948-956.
Rozikin, M. (2023). Potret implementasi capacity building dalam layanan repositori institusi perpustakaan perguruan tinggi: Studi kasus pada Brawijaya Knowledge Garden (BKG). Jurnal Ilmiah Administrasi Publik, 9(3), 143-150.
Salisbury, F., Dollinger, M., & Vanderlelie, J. (2020). Students as partners in the academic library: Co-designing for transformation. New Review of Academic Librarianship, 26(2), 304-321.
Salse, M., Guallar-Delgado, J., Jornet-Benito, N., Mateo Bretos, M. P., & Silvestre-Canut, J. O. (2024). GLAM metadata in museums and university collections: A state-of-the-art (Spain and other European countries). Global Knowledge, Memory and Communication, 73(4/5), 477-495.
Sanbein, P. M. (2025). Kajian teoretis tentang kompetensi SDM kearsipan dalam era kolaborasi manusia dan kecerdasan buatan. Jurnal Ilmu Informasi, Perpustakaan dan Kearsipan, 27(2), 64-76.
Shlenova, M. (2025). Modern trends in the professional training of future specialists in library, information, and archival studies in higher technical education institutions. Modern Information Technologies and Innovation Methodologies of Education in Professional Training Methodology Theory Experience Problems, 75(1), 173-182.
Sibiya, P. T. (2023). Knowledge, skills and competencies of the library information science school’s graduates on digital scholarship in South Africa. Internet Reference Services Quarterly, 27(2), 83-101.
Strader, C. R. (2021). Cataloging to support information literacy: The IFLA library reference model’s user tasks in the context of the framework for information literacy for higher education. Cataloging & Classification Quarterly, 59(5), 442-476.
Subangkit, A., Ainny, D. P., & Ibrahim, M. R. (2025). Development of the library at SMA Negeri 15 Bandung through the P3KNK internship program. Dedicated: Journal of Community Services (Pengabdian kepada Masyarakat), 3(1), 57-72.
Susinta, A., & Junandi, S. (2022). Profesionalisme kerja pustakawan sebagai gerakan moral dalam mendukung kebermanfaatan e-Library. Al-Ma mun Jurnal Kajian Kepustakawanan dan Informasi, 3(2), 102-120.
Ullah, A., & Usman, M. (2023). Role of libraries in ensuring quality education at higher education institutions: A perspective of Pakistan. Inverge Journal of Social Sciences, 2(4), 13-22.
Utomo, A., & Hery, I. S. P. (2020). Kompetensi pustakawan perpustakaan perguruan tinggi swasta (berbasis SKKNI) dalam ekosistem digital. Jurnal Pustaka Ilmiah, 6(2), 1056-1064.
Wahyuningsih, R., Noviani, L., Wardani, D. K., Sudarno, S., & Siswanto, R. (2023). Implementation of work-integrated learning to improve vocational school students' work readiness. Mudir: Jurnal Manajemen Pendidikan, 5(2), 375-380.
Wasilah, Z., Widiyanah, I., & Trihantoyo, S. (2025). Manajemen digital perpustakaan sekolah untuk mendorong literasi siswa. Journal of Education Research, 6(1), 114-123.
Watkins, M., Casamayor, J. L., Ramirez, M., Moreno, M., Faludi, J., & Pigosso, D. C. (2021). Sustainable product design education: Current practice. She Ji: The Journal of Design, Economics, and Innovation, 7(4), 611-637.
Yolanda, Y. (2025). Menjelaskan dan menerapkan kajian pengguna pembinaan dan pengembangan koleksi. Jurnal Multidisipliner Bharasumba, 4(1), 11-26.
DOI: https://doi.org/10.17509/dedicated.v3i2.95042
Refbacks
- There are currently no refbacks.
Copyright (c) 2025 Nasya Putri Fadilla
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Dedicated: Journal of Community Services (Pengabdian kepada Masyarakat)
Published by Faculty of Educational Sciences - Universitas Pendidikan Indonesia
in collaboration with Himpunan Pengembang Kurikulum Indonesia (HIPKIN)
Gedung FIP UPI Lt. 3 Jl. Dr. Setiabudhi Bandung 40154
Indexed By:
Dedicated: Journal of Community Services (Pengabdian kepada Masyarakat) on Google Scholar