Evaluasi pengalaman penggunaan Artificial Intelligence pada ChatGPT dan Gemini dalam proses pembelajaran di Samarinda dengan metode User Experience Questionnaire

Abstract

Artificial Intelligence (AI) plays a crucial role and provides substantial benefits across various fields, particularly in education. Among AI-based applications, ChatGPT has demonstrated exceptionally high usage, with 14.6 billion visits recorded in 2024, while Gemini registered 241.6 million visits during the same period. This study emphasizes the need to evaluate user experience in order to measure, analyze, and assess how users interact with a product, system, or service. One effective method for evaluating user experience is the User Experience Questionnaire (UEQ), which offers comprehensive measurement scales covering hedonic quality, attractiveness, and pragmatic quality, thereby enabling comparative evaluation through standardized questionnaires.The population of this study consists of ChatGPT and Gemini users involved in the learning process in Samarinda, with samples selected using a simple random sampling technique. Data evaluation was conducted using the UEQ Data Analysis Tool. The results indicate that, for both ChatGPT and Gemini, the Efficiency scale achieved the highest scores, with mean values of 2.013 for ChatGPT and 1.723 for Gemini. Conversely, the lowest scores for both applications were observed on the Novelty scale, with mean values of 1.185 for ChatGPT and 1.241 for Gemini.