Integrasi Literasi Teknologi dan Inovasi Pelayanan dalam Transformasi Digital Pemerintah Daerah

Zainal Muttaqin, Eddy Kurniawan

Abstract


Digital transformation has become an inevitability in modern public governance, particularly at the local government level, which is increasingly required to deliver public services that are fast, adaptive, and innovative. This study aims to analyze the effects of technological literacy and service innovation on the performance of local government agencies within the context of digital transformation. A quantitative approach was employed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) to analyze data collected from 135 civil servants working in the East Java Provincial Government, Indonesia. The results indicate that both technological literacy and service innovation have a significant positive effect on the performance of local government agencies. Formal mediation analysis confirms that digital transformation mediates the relationship between these two variables and organizational performance. These findings underscore the importance of enhancing human resource capacity in information technology and fostering a sustainable innovation ecosystem to support the successful implementation of digital transformation in the public sector.

Keywords


technological literacy; service innovation; digital transformation; local government; local government agency performance

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References


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DOI: https://doi.org/10.17509/manajerial.v24i2.89947

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