Workload, Work Environment, and Hotel Employee Performance: The Mediating Role of Job Stress

Shofa Azzahra Aprilia, Rofi Rofaida, Hady Siti Hadijah

Abstract


This study examined the influence of workload and work environment on employee performance, with job stress positioned as a mediating variable, at a starred resort and convention hotel in Bandung Regency, Indonesia. A quantitative approach with an explanatory survey design was applied. The population consisted of 128 operational employees, and the entire population was taken as respondents through saturated sampling. Data were collected using a five-point Likert scale questionnaire and were analysed through descriptive analysis and partial least squares structural equation modelling. The results showed that workload, work environment, job stress, and employee performance were all in the high category. Workload had a negative and significant influence on employee performance and a positive and significant influence on job stress, whereas work environment had a positive and significant influence on employee performance but no significant influence on job stress. Job stress lowered employee performance and partially mediated the relationship between workload and employee performance, yet it did not mediate the relationship between work environment and employee performance. The research model accounted for 48.8 per cent of the variance in employee performance.


Keywords


employee performance; hospitality industry; job stress; work environment; workload

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References


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DOI: https://doi.org/10.17509/tjr.v9i1.106324

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