Sari, Norma Komala, Universitas Pendidikan Indonesia, Indonesia

• Vol 4, No 2 (2014) - Articles
  UPAYA MENCIPTAKAN CUSTOMER DELIGHT MELALUI SERVICE EXCELLENCE HOTEL SANTIKA SILIGITA NUSA DUA BALI (Survei terhadap Tamu SIP Member yang Menginap di Hotel Santika Siligita Nusa Dua Bali)
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