A Qualitative Usability Evaluation of Document-Like Web Interfaces for Village Administrative Staff

Angga Lisdiyanto, Agussalim Agussalim, Laqma Dica Fitrani, Miftahus Sholihin, Syahri Mumin, Tri Septianto, Winarti Winarti, Vinza Hedi Satria

Abstract


Village offices in Indonesia are adopting digital administration, but staff struggle with standard web forms. These forms feel unfamiliar because they separate data entry from the final letter. This study examines whether a document-like web interface eases administrative work for staff. The interface resembled an A4 letter, with input fields inside its sentences. We used Cognitive Walkthrough, Retrospective Think-Aloud, and JavaScript logging to see how users worked. Eight village staff participated. They completed tasks on a conventional web form (System A) and the document-like interface (System B). We recorded completion time, idle time, clicks, and backspace use. Results show System B was faster and required fewer clicks and corrections. Users felt confident because the screen looked like the letters they type. These findings suggest that familiar, document-like interfaces reduce confusion and support low-literacy users in rural e-government services.

Keywords


Usability; Document-like interface; Skeuomorphic design; Rural administration; E-government; Qualitative evaluation

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DOI: https://doi.org/10.17509/coelite.v5i2.106651

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