Enhancing Employee Performance through Quality of Work Life: The Moderating Role of Digital Literacy among Embroidery MSMEs in Tasikmalaya

Kusuma Agdhi Rahwana, Irly Artiara Irawan, Titin Patimah, Widia Sacadiraksa, Siti Fauziah

Abstract


This quantitative study employs an explanatory approach, drawing insights from prior research to identify novel contributions. Primary data were collected from 100 employees of embroidery MSMEs (UMKM) across Tasikmalaya through online questionnaires. The instrument consisted of 6 items measuring Quality of Work Life (QWL), 8 items for Employee Performance, and 10 items for Digital Literacy, using a five-point Likert scale. Data were analyzed using SmartPLS 4.0. The results reveal that QWL has a positive and significant impact on employee performance, as indicated by a p-value of 0.001, well below the 0.05 significance threshold. This suggests that employees experiencing higher work-life quality tend to be more enthusiastic, satisfied, and productive. Furthermore, Digital Literacy was found to significantly moderate the relationship between QWL and performance, with an even stronger p-value of 0.001. Digital literacy enhances employees’ ability to perform tasks efficiently, thereby improving both their work experience and output. These findings confirm both hypotheses, highlighting the critical role of QWL and digital literacy in enhancing performance within the embroidery MSME sector.


Keywords


Employee Performance, Quality of Work Life, Digital Literacy

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References


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DOI: https://doi.org/10.17509/jbme.v10i1.75653

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