FACTOR ANALYSIS THAT FORMS EXPECTATION OF GUEST HOUSE GUEST EXPERIENCE

Renava Aprillea, Ahmad Hudaiby Galih Kusumah, Reiza Miftah Wirakusuma

Abstract


 ABSTRACT

The expectation of Guest House guest experience is the expectation of the guest perspective on what the Guest House will occupy. If the manager can fulfill the guest’s expectation, it can grow the guest’s loyalty and allows being repeater guest. The purpose of this study is to determine what are the factors that forms expectations of Guest House guest experience. This research uses quantitative method with factor analysis. In this study shows that there are four factors forming expectations of Guest House guest experience, spesifically on the youth travellers.

Keywords: Factor Analysis, Customer’s Expectation, Experienc, Guest House.


Full Text:

PDF

References


Arief, Abdul Rahman. (2005). Pengantar Ilmu Perhotelan dan Restoran. Yogyakarta: Graha Ilmu.

Ghozali, Imam. (2005). Aplikasi Analisis Multivariate Dengan Program SPSS. Semarang: Badan Penerbit Universitas Dipenogoro.

Hua, Wen et al (2009). Critical Success Factors and Customer Expectation in Budget Hotel Segment – A case Study of China. Journal of Quality Assurance in Hospitality & Tourism, 10(1).

Indrawan, Rully et al. (2014). Metodologi Penelitian. Bandung: Refika Aditama.

Jennings, Gayle et al (2006). Quality Tourism Experiences. USA: Elsevier.

Knutson, Bonnie J et al (2009). Identifying the Dimension of the Guest’s Hotel Experience. Journal of Cornell Hospitality Quarterly, 50(44).

Kusumah, A. H. G. (2017). A Conceptual framework of the Indonesian Resort Experience. The Hong Kong Polytechnic University.

Maxmanroe.com. (2018). Arti Ekspektasi: Pengertian Menurut Para Ahli serta Contohnya. [Online] Tersedia: https://www.maxmanroe.com/vid/umum/arti-ekspektasi.html [Diakses pada 10 Mei 2018]

Nasution, Hanny N et al (2008). Customer Value in The Hotel Industry: What Managers Believe They Deliver and What Customer Experience. Journal of Hospitality Management, 27.

Sugeng, A.Y. 2007. Dasar-Dasar Penelitian. Semarang: IKIP PGRI Semarang Press.

Wahyu Widhiarsono. (2011). Analisis Data Dengan Menggunakan Variabel Kontrol. [Online]. Tersedia di: widhiarso.staff.ugm.ac.id/fules/analisisdatadenganmenggunakanvariabelkontrol.pdf [Diakses pada 27 Juni 2018]

Wardiyanta. (2006). Metode Penelitian Pariwisata. Yogyakarta: Andi Offset.




DOI: https://doi.org/10.17509/jithor.v1i2.13763

Refbacks

  • There are currently no refbacks.




eISSN : 2654-4687

pISSN : 2654-3893

This work is licensed under Creative Commons Attribution-ShareAlike 4.0 International License

Visit My Stat