What Drive Muslim to Continue Using E-Wallet in The Future? : Surabaya Study Case

Mochamad Yulian Frizky, Clarashinta Canggih

Abstract


Purpose – The purpose of this study is to analyze the factors that cause the continuation intention of the Muslim community in Surabaya in using e-wallet services, especially on the LinkAja! Syariah platform.


Methodology - The method used is a quantitative approach with SEM-PLS analysis based on Technology Continuance Theory, with extended variables, namely, Habit, Government Support, and Sharia Financial Literacy. Data obtained from questionnare that distributed among muslim in Surabaya, resulting 212 sample to analyze.


Findings - The results of the study show that e-wallets continuance use Intention (CUI) in the Muslim community of Surabaya is greatly influenced by the perceived usefulness (PU), habits and Islamic financial literacy of each individual. However, on the other hand, government support (GS), the satisfaction and attitude obtained by users are not high enough to generate the same intention


Keywords


islamic financial technology;

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References


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DOI: https://doi.org/10.17509/rief.v8i1.81423

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