Kajian Pustaka Adopsi Kemajuan Teknologi Informasi dan Komunikasi di Hotel

Okky Rizal Ridwan, Ahmad H.G Kusumah, Ratih Hurryati

Abstract


Abstrak

Penelitian ini dilakukan untuk mengetahui sejauh mana perkembangan literatur mengenai adopsi Teknologi Informasi dan Komunikasi (TIK) di hotel, menggunakan teknik studi literatur yang sudah dilakukan sebelumnya oleh peneliti lain, dihimpun 36 artikel yang berkaitan dengan adopsi teknologi di hotel. Penelitian sebelumnya sudah dilakukan dengan kajian mengenai kemajuan TIK di pariwisata dan Perhotelan. Hasilnya sejauh ini penelitian masih terbatas membahas mengenai adopsi teknologi dihotel, adopsi teknologi di hotel dalam penelitian ini dibahas dalam dua bagian, dari perspektif konsumen, serta dari perspektif hotel yang didalamnya terdapat perspektif para manajer dan karyawan. Inovasi dalam penelitian ini disinggung dan dihimpun kedalam beberapa bagian. Penelitian selanjutnya diharapkan dapat mengkaji mengenai artikel adopsi teknologi secara luas, tidak hanya diperhotelan karena beberapa faktor sudah dihadirkan dan faktor tersebut mempengaruhi adanya adopsi teknologi pada hotel.

Kata Kunci : hotel, teknologi, adopsi teknologi, inovasi


Abstract

This study was conducted to find out the extent of the development of literature regarding the adoption of Information and Communication Technology (ICT) in hotels, using literature study techniques that have been carried out previously by other researchers, collected 36 articles related to the adoption of technology in hotels. Previous research has been carried out with a study on the progress of ICT in tourism and hospitality. The results so far research is still limited to discussing the adoption of technology in hotels, the adoption of technology in hotels in this study is discussed in two parts, from the perspective of consumers, and from the perspective of hotels in which there is the perspective of managers and employees. Innovations in this study are mentioned and collected into several parts. Further research is expected to examine the adoption of technology in general, not only in hotels because several factors have been presented and these factors affect the adoption of technology in hotels.

Keywords: hotel, technology, technology adoption, innovation

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DOI: https://doi.org/10.17509/jtee.v11i2.77799

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