The Effect of Knowledge Management in Healthcare Services: A Systematic Review

Daviq Ayatulloh, Nursalam Nursalam, Ninuk Dian Kurniawati

Abstract


Introduction : The quality of service at health facilities needs to be improved, one of the main keys is the service provided by health workers. Objective : The aim of this systematic review was to analyze the effectiveness of knowledge management in healthcare. Methods : The systematic review was carried out in March-April 2020 with a range of article search times from 2016-2020 using 5 electronic databases (Scopus, PubMed, Science Direct, CINAHL and ProQuest). The Center for Review and Dissemination and the Joanna Briggs Institute Guideline were used to assess the quality and PRISMA's checklist for this review guide. The literature search described four keyword groups based on Medical Subject Heading (MeSH) and the search description was (knowledge management*' OR 'SECI knowledge management') AND ('health care' OR hospital). Result : The article searched was found 13 articles suitable with the eligibility criteria, the results of the systematic review found that knowledge management had the effectiveness to provide information and knowledge processes, improve decision-making abilities, improve performance and quality of health services and increase organizational effectiveness. Discussion : As health service providers, hospitals and other health care institutions must continue to improve the quality of services. By improving the quality of services, it is expected to be able to answer the demands of the community to always provide optimal health services. With the application of good knowledge management, ideas and creativity from the workforce will be created in creating health service innovations.

 

ABSTRAK

Pendahuluan : Kualitas pelayanan di fasilitas kesehatan perlu ditingkatkan, salah satu kunci utamanya adalah pelayanan yang diberikan oleh tenaga kesehatan. Tujuan : Tujuan dari tinjauan sistematis ini adalah untuk menganalisis efektivitas manajemen pengetahuan dalam perawatan kesehatan. Tinjauan sistematis dilakukan pada bulan Maret-April 2020 dengan rentan waktu pencarian artikel adalah 2016-2020 menggunakan 5 database elektronik (Scopus, PubMed, Science Direct, CINAHL dan ProQuest). Center for Review and Dissemination dan Joanna Briggs Institute Guideline digunakan untuk menilai kualitas dan daftar periksa PRISMA untuk panduan ulasan ini. Pencarian literatur menggambarkan empat kelompok kata kunci berdasarkan Medical Subject Heading (MeSH) dan deskripsi pencarian adalah (manajemen pengetahuan*' ATAU 'manajemen pengetahuan SECI') AND (efek ATAU dampak ATAU) DAN ('perawatan kesehatan' ATAU rumah sakit).  Hasil : Artikel yang dicari ditemukan 13 artikel yang sesuai dengan kriteria kelayakan, hasil tinjauan sistematis menemukan bahwa manajemen pengetahuan memiliki efektivitas untuk memberikan informasi dan proses pengetahuan, meningkatkan kemampuan pengambilan keputusan, meningkatkan kinerja dan kualitas pelayanan kesehatan dan meningkatkan organisasi efektivitas. Diskusi : Sebagai penyelenggara pelayanan kesehatan, rumah sakit dan institusi pelayanan kesehatan lainnya harus terus meningkatkan kualitas pelayanan. Dengan peningkatan mutu pelayanan diharapkan mampu menjawab tuntutan masyarakat untuk selalu memberikan pelayanan kesehatan yang optimal. Dengan penerapan manajemen pengetahuan yang baik akan tercipta ide dan kreativitas dari tenaga kerja dalam menciptakan inovasi pelayanan kesehatan.


Keywords


Health Care; Knowledge Management; Quality Services

Full Text:

PDF

References


Ajanaku, O. J. (2018). Knowledge management infrastructure and processes on effectiveness of nursing care. Proceedings - International Conference on Research Challenges in Information Science, 2018-May, 1–6. https://doi.org/10.1109/RCIS.2018.8406664

Ali, N., Tretiakov, A., Whiddett, D., & Hunter, I. (2017). Knowledge management systems success in healthcare: Leadership matters. International Journal of Medical Informatics, 97, 331–340. https://doi.org/10.1016/j.ijmedinf.2016.11.004

Andhara, B. A. (2018). Knowledge Management Strategi Mengelola Pengetahuan agar Unggul di Era Disrupsi. PT Gramedia Pustaka Utama.

Bahar, N., & Bahri, S. (2017). Knowledge management process-oriented strategy for healthcare organizations. International Journal of Knowledge Management, 13(4), 73–89. https://doi.org/10.4018/IJKM.2017100104

Choy, K. L. T. et al. (2017). Article information : An Intelligent Case-based Knowledge Management System for Quality Improvement in Nursing Homes.

Damtie, A. T., & Getahun, A. M. (2017). A Cross-Sectional Study of Client Satisfaction towards Services Received at Boru Meda Hospital Pharmacy on Opd Basis and Community Pharmacy. Nursing and Health Care, 26–31. https://doi.org/10.33805/2573-3877.120

Fadhillah, H., Nursalam, Hadi, M., Efendi, F., & Tristiana, R. D. (2018). International patients safety goals (Ipsg) based on knowledge management of SECI (socialization, externalization, combination and internalization) on adverse events at Jakarta islamic hospital. Indian Journal of Public Health Research and Development, 9(12), 462–468. https://doi.org/10.5958/0976-5506.2018.01880.6

Fadhillah, H., Nursalam, N., & Mustikasari, M. (2020). Development of nurse performance model based on knowledge management: Seci with caring approach to quality of nursing services in hospital. Systematic Reviews in Pharmacy, 11(6), 1090–1094. https://doi.org/10.31838/srp.2020.6.155

Hendriks, P. H. J., Ligthart, P. E. M., & Schouteten, R. L. J. (2016). Knowledge management, health information technology and nurses’ work engagement. Health Care Management Review, 41(3), 256–266. https://doi.org/10.1097/HMR.0000000000000075

Jang, In-Sook • Park, M. (2016). 간호조직의 지식관리 , 간호사의 근거기반실무 신념 및 역량이 근거기반 의사결정에 미치는 영향. 28(1), 83–94.

Johan Agus Yuswanto, T., & Ernawati, N. (2020). The patient safety model within decubitus ulcer patients in hospital: Based on the organizational citizenship behavior and knowledge management. Medico-Legal Update, 20(1), 2328–2332. https://doi.org/10.37506/v20/i1/2020/mlu/194655

Känsäkoski, H. (2017). Information and knowledge processes as a knowledge management framework in health care: Towards shared decision making? Journal of Documentation, 73(4), 748–766. https://doi.org/10.1108/JD-11-2016-0138

Karamat, J., Shurong, T., Ahmad, N., Afridi, S., Khan, S., & Mahmood, K. (2019). Promoting healthcare sustainability in developing countries: Analysis of knowledge management drivers in public and private hospitals of Pakistan. International Journal of Environmental Research and Public Health, 16(3), 1–24. https://doi.org/10.3390/ijerph16030508

Kaur, M., Bashar, A., Singh, T., & Kumar, R. (2020). Cross-Sectional Study of Clients’ Satisfaction With Outpatient and Inpatient Services of Public Health Facilities of a North Indian State. Health Services Insights, 13. https://doi.org/10.1177/1178632920929969

Kim, M. J., & Han, J. Y. (2019). Effect of head nurses’ authentic leadership on nurses’ job satisfaction and nursing performance: Focusing on the mediating effects of empowerment. Journal of Korean Academy of Nursing Administration, 25(1), 25–34. https://doi.org/10.11111/jkana.2019.25.1.25

Kurniawan, Y. (2017). Knowledge management model for hospital (a case study approach: Focus on knowledge gathering process). ACM International Conference Proceeding Series, 9, 112–116. https://doi.org/10.1145/3029387.3029415

Machlup, F., Frost, A., Forcada, N., Fuertes, A., Gangolells, M., Casals, M., MacArulla, M., Bureau, F., Johannessen, J. A., Olaisen, J., Olsen, B., Ahuja, V., Yang, J., Shankar, R., غلامحسین, ث., Davenport, T. H., Long, D. W. de, Beers, M. C., Neyem, A., … Ferrada, X. (2016). Successful Knowledge Management Projects Thomas H Davenport ; David W De Long ; Michael C Beers. Automation in Construction, 18(1), 43. https://doi.org/10.1016/j.autcon.2008.10.009

Modest, M. D. (2020). Factors Influencing Job Satisfaction among Health Workers in Tanzania: A Case of Kilimanjaro Christian Medical Centre Referral Hospital. Kenya Methodist University.

Mohan, K., & Gomathi, S. (2015). The effects of job rotation practices on employee development: An empirical study on nurses in the hospitals of vellore district. Mediterranean Journal of Social Sciences, 6(1), 209–215. https://doi.org/10.5901/mjss.2015.v6n1p209

Nguyen, P. Van, Xuan Nguyen, L. T., & Thien Nguyen, N. H. (2018). Improvement Strategies of Job Performance: a Perspective on Nursing Profession in Vietnam. 4, 60–72. https://doi.org/10.17501/24246735.2018.4107

Nursing and Midwifery Council. (2018). Future nurse: Standards of proficiency for registered nurses. Standards of Proficiency for Registered Nurses, May, 1–30. www.nmc.org.uk

Olalubi, O., & Bello, I. S. (2020). Community-Based Strategies to Improve Primary Health Care (PHC) Services in Developing Countries. Case Study of Nigeria. J Primary Health Care Gen Practice, 4(1), 1–6. www.scientonline.org

Praharsi, Y. (2016). Manajemen Pengetahuan Dan Implementasinya Dalam Organisasi Dan Perorangan. Jurnal Manajemen Maranatha, 16(1), 115651.

Riyan M. Faris, Heti Mulyati, dan E. A. (2020). Pengaruh Manajemen Pengetahuan Terhadap Peningkatan Inovasi Dan Kualitas Pelayanan RSUD Kabupaten Serang. Jurnal Ekonomi, 25(1), 18. https://doi.org/10.24912/je.v25i1.624

Samad Hosseini, S., Nikkhah Tekmedash, Y., Karami, A., & Jabarzadeh, Y. (2019). The Impact of Knowledge Management Strategy on Service Innovation Performance in Private and Public Hospitals. Iranian Journal of Management Studies, 12(1), 2345–3745. https://doi.org/10.22059/ijms.2018.249784.672966

Shamim, S., Cang, S., & Yu, H. (2019). Impact of knowledge oriented leadership on knowledge management behaviour through employee work attitudes. International Journal of Human Resource Management, 30(16), 2387–2417. https://doi.org/10.1080/09585192.2017.1323772

Tang, H. (2017a). A study of the effect of knowledge management on organizational culture and organizational effectiveness in medicine and health sciences. Eurasia Journal of Mathematics, Science and Technology Education, 13(6), 1831–1845. https://doi.org/10.12973/eurasia.2017.00700a

Tang, H. (2017b). Effects of leadership behavior on knowledge management and organization innovation in Medicine and Health Sciences. Eurasia Journal of Mathematics, Science and Technology Education, 13(8), 5425–5433. https://doi.org/10.12973/eurasia.2017.00840a

Tian, G., Cai, H., & Jiang, Y. (2018). A study of the effects of organizational support on organizational learning based on knowledge management. Eurasia Journal of Mathematics, Science and Technology Education, 14(5), 1979–1986. https://doi.org/10.29333/ejmste/83652

Wahyanto, T., Damayanti, N. A., & Supriyanto, S. (2019). Creating knowledge using seci model as a knowledge management stage to improve nurses’ ability in undertaking parenteral therapy. Indian Journal of Public Health Research and Development, 10(6), 374–378. https://doi.org/10.5958/0976-5506.2019.01301.9

Wung, B. A., Peter, N. F., & Atashili, J. (2016). Clients’ satisfaction with HIV treatment services in Bamenda, Cameroon: A cross-sectional study. BMC Health Services Research, 16(1). https://doi.org/10.1186/s12913-016-1512-5

Zhang, J., Yang, L., Wang, X., Dai, J., Shan, W., & Wang, J. (2020). Inpatient satisfaction with nursing care in a backward region: A cross-sectional study from northwestern China. BMJ Open, 10(9). https://doi.org/10.1136/bmjopen-2019-034196




DOI: https://doi.org/10.17509/jpki.v7i1.35132

Refbacks





Jurnal Pendidikan Keperawatan Indonesia(JPKI) published by Indonesia University of Education. JPKI is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License

View My Stats

Office :
Nursing Department. FPOK UPI.
229, Dr. Setiabudhi Street. Bandung 40154
West Java , Indonesia
E-mail : jpki@upi.edu