COBIT 2019-Based IT Governance Maturity Assessment in Aviation Solution Provider
Abstract
Information Technology (IT) plays a key role in supporting company goals and performance at PT XYZ, an airport services provider, was established in 2024 through merger process. Implementing the right strategy in IT governance is crucial to ensure IT processes align with business objectives in the regulated public service sector. The COBIT 2019 Framework was applied, outlining 14 Governance and Management Objectives (GAMO) across EDM, APO, BAI, DSS, and MEA domains. 13 design factors related to company objectives were used. COBIT 2019 Design Toolkit results show average maturity level 3.13 (Defined) with critical gaps in BAI04 (2.82), BAI06 (2.82), and DSS05 (2.96). These recommendations are supported by COBIT 2019, CMMI, and ISO/IEC 38500 frameworks to enhance governance effectiveness, improve operational reliability, and support sustainable IT service excellence.
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DOI: https://doi.org/10.17509/seict.v7i1.95229
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