The Role of Appreciative Leadership in Shaping Employee Job Satisfaction at PT. Pegadaian Syariah Babat

Abstract

This study aims to analyze the implementation of Appreciative Leadership and its influence on employee job satisfaction at PT. Pegadaian Syariah Babat Branch. The research problem focuses on how appreciative leadership practices are implemented and their contribution to creating a positive work atmosphere. This study uses a qualitative approach with field observation and interview methods. Observations were conducted directly to understand the conditions of the work environment, interaction patterns between leaders and employees, and organizational work dynamics, while interviews were used to obtain in-depth information from employees and leaders. The results of the study indicate that the implementation of Appreciative Leadership has been running well and has had a positive impact on employee job satisfaction. Leaders implement two-way communication, provide appreciation as a form of motivation, open up space for employee participation, and create a conducive and supportive work environment. Clear division of tasks and granting trust according to job descriptions make employees feel appreciated and responsible for their work. The level of employee job satisfaction is in the good category, characterized by high work enthusiasm, a comfortable work environment, and harmonious work relationships. These findings are in line with Herzberg's Two Factor Theory and strengthen previous research on the effectiveness of appreciative leadership.