THE ROLE OF MANAGEMENT INFORMATION SYSTEMS IN ENHANCING OPERATIONAL EFFICIENCY AND DECISION-MAKING IN LOGISTICS COMPANIES IN INDONESIA

Khofifah Mamluatur Riskiyah

Abstract


The development of the logistics industry in the digital era requires companies to improve operational efficiency and accuracy in decision-making. One of the strategic solutions is the implementation of Management Information Systems (MIS). This study aims to analyze the role of MIS in enhancing operational efficiency and decision-making quality in logistics companies in Indonesia.This study employs a descriptive qualitative approach using a literature review method. The data were collected from various secondary sources, including academic journals, books, and relevant articles on information systems and logistics management.The results indicate that the implementation of MIS improves the accuracy of distribution data, accelerates delivery processes, and minimizes operational errors. Furthermore, MIS supports real-time data-based decision-making. However, its implementation still faces several challenges, such as limited technological infrastructure, high investment costs, and lack of human resource competencies.Therefore, the optimal implementation of MIS can serve as a strategic approach to enhance the competitiveness of logistics companies in the digital era.

Keywords


Management Information Systems, Logistics, Operational Efficiency, Decision Making, Digitalization

Full Text:

PDF

References


Laudon, K. C., & Laudon, J. P. (2021). Management Information Systems: Managing the Digital Firm (16th ed.). Pearson Education.

Chopra, S., & Meindl, P. (2020). Supply Chain Management: Strategy, Planning, and Operation (7th ed.). Pearson Education.

O’Brien, J. A., & Marakas, G. M. (2020). Introduction to Information Systems (17th ed.). McGraw-Hill Education.

Turban, E., Pollard, C., & Wood, G. (2021). Information Technology for Management: Driving Digital Transformation (12th ed.). Wiley.

Stair, R., & Reynolds, G. (2021). Principles of Information Systems (13th ed.). Cengage Learning.

Heizer, J., Render, B., & Munson, C. (2020). Operations Management: Sustainability and Supply Chain Management (13th ed.). Pearson.

Alter, S. (2021). Theory of work system and its application in information systems research. Journal of Information Technology, 36(1), 1–15.

Gunasekaran, A., & Ngai, E. W. T. (2021). Information systems in supply chain integration and management. European Journal of Operational Research, 159(2), 269–295.

Ivanov, D., Dolgui, A., & Sokolov, B. (2020). The impact of digital technology on supply chain resilience. International Journal of Production Research, 58(10), 2904–2915.

Christopher, M. (2020). Logistics and Supply Chain Management (5th ed.). Pearson Education.

Kumar, S., & Singh, R. K. (2021). Big data analytics for supply chain management: A review. Computers & Industrial Engineering, 153, 107–120.

Melville, N., Kraemer, K., & Gurbaxani, V. (2020). Information technology and organizational performance. MIS Quarterly, 28(2), 283–322.

Susanto, A. (2021). Sistem Informasi Manajemen: Konsep dan Pengembangan. Lingga Jaya.

Nugroho, D. (2023). Transformasi digital dalam meningkatkan kinerja logistik di Indonesia. Jurnal Manajemen Teknologi, 22(2), 115–130.

Pratama, I. P. A. E. (2020). Sistem Informasi dan Implementasinya. Informatika.




DOI: https://doi.org/10.17509/ijdb.v5i4.101567

Refbacks

  • There are currently no refbacks.


Copyright (c) 2026 Universitas Pendidikan Indonesia (UPI)

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Indonesian Journal of Digital Business is published by Universitas Pendidikan Indonesia (UPI)
and managed by Department of Digital Business
Jl. Dr. Setiabudi No.229, Kota Bandung, Indonesia - 40154
View My Stats