Digital-Based Student Administration Services and Principals’ Digital Competence in Elementary Schools of Alu District

Muliani Yusuf, Faridah Ohan, Arismunandar Arismunandar

Abstract


The integration of digital technology into school administration is essential for improving efficiency and educational service quality, yet research on digital student administration in rural elementary schools remains limited. This study examined the implementation of digital-based student administration services in elementary schools in Region I of Alu District, Indonesia, focusing on administrative practices, principals’ digital competence, supporting and inhibiting factors, and service quality. A qualitative case study was conducted with eight principals and fifty-six teachers selected through purposive sampling. Data were collected through observations, interviews, and documentation and analyzed using the interactive model of Miles, Huberman, and Saldaña. The findings showed that digitalization has been implemented across student admission, data management, transfer administration, learning support, evaluation, reporting, counseling, and graduation services. Its implementation was supported by principals’ digital competence, infrastructure, government support, and human resources, while internet limitations, inadequate devices, and uneven digital skills remained key challenges. Overall, digital-based student administration improved efficiency, data accuracy, information accessibility, and educational service quality, underscoring the importance of principals’ digital competence in sustaining digital transformation in rural elementary schools.

Keywords


Digital based student; Administration; Educational service quality; Elementary schools; Principal digital competence

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References


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DOI: https://doi.org/10.17509/eh.v18i2.101492

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